FAQ

Q: Payment terms.

A : All payments are final and none refundable

Q: Information I deal with is sensitive so how can I safeguard such information if I outsource?

A : We will enter in to a legally binding contract i.e a non-disclosure agreement to safeguard your information. Further we will sign a non-disclosure bond with our staff. Some clients prefer strict privacy of their work therefore we have firewalls/VPN (Virtual Private Network) for inbound and outbound security. These systems do not have external storage devices such as floppy/CD drives/USB ports, etc.

Q: Who will keep me posted on the progress of the project?

A : We will assign an Account Manger who would communicate with you on the project progress. He would select the best suited VA or team for the project. The Account Manager would be an experienced professional in the chosen field and will guide the team to meet your project expectations. You can correspond with the Account Manager and give your feedback on the progress and recommend any changes to the project.